What Are Agents?
Agents are the core of PropPilot - intelligent conversational AI assistants that engage with your customers automatically across multiple channels.
How Agents Work
When a customer sends a message through any connected channel (WhatsApp, Telegram, or web widget), your agent:
- Receives the message - PropPilot captures incoming messages in real-time
- Understands intent - AI analyzes what the customer is asking about
- Retrieves knowledge - Searches your documents for relevant information
- Crafts a response - Generates a natural, helpful reply
- Sends the reply - Delivers the response through the same channel
All of this happens in seconds, 24/7, without human intervention.
What Can Agents Do?
Answer Questions
Agents can answer questions about:
- Property details, pricing, and availability
- Payment plans and financing options
- Location, amenities, and features
- Company policies and procedures
Qualify Leads
Agents automatically collect:
- Customer name and contact information
- Budget and preferred property type
- Timeline and urgency level
- Specific requirements and preferences
Schedule Appointments
With calendar integration, agents can:
- Show available time slots
- Book property viewings
- Send confirmation emails
- Add events to your calendar
Collect Documents
Agents can request and guide customers through:
- Identity verification (via Veriff integration)
- Document uploads
- Form completions
Agent Knowledge
Agents learn from your Knowledge Base - a collection of documents you upload:
- Property brochures and specifications
- Price lists and payment plans
- FAQ documents
- Company information
The more relevant content you provide, the better your agent can assist customers.
Multi-Channel Support
One agent can serve customers across multiple channels simultaneously:
| Channel | Use Case |
|---|---|
| Web Widget | Visitors on your website |
| Mobile customers who prefer WhatsApp | |
| Telegram | Users who prefer Telegram |
| API | Custom integrations |
Conversations from all channels appear in your unified Inbox.
Agent States
Agents have three states:
| State | Description |
|---|---|
| Active | Live and responding to customers |
| Draft | Being configured, not yet deployed |
| Paused | Temporarily disabled |
Keep agents in Draft state while setting them up. Switch to Active only when fully configured and tested.
Lead Tracking
PropPilot tracks unique leads - individual contacts who interact with your agent. A lead is counted once per month, regardless of how many messages they send or which channels they use.
Your plan determines how many leads you can engage monthly. Check your plan details for specific limits.
What's Next?
Ready to build your first agent?