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License Expired

If your workspace is billed outside of the in-app checkout (for example, by bank transfer, direct debit, or as a gift), access depends on the period your account manager has registered for you. When that period ends and no new period has been recorded, you'll see a License Expired screen the next time you sign in.

What you'll see​

When your license has expired, every page in your workspace is replaced by a single notice:

  • Title: Your license has expired
  • Description: Your license expired on <date>. Contact your account manager to renew access.
  • Workspace name: the name of your workspace
  • Sign Out button

This is the only action available until the license is renewed. No data is lost — your workspace, contacts, projects, and conversations remain intact and become available again as soon as a new period is registered.

Who can see what​

RoleWhat they see
Owner / Admin / AgentThe License Expired screen. Other pages are blocked.
Account manager (your contact at PropPilot)Full visibility on your billing history and the date the license expired.

How to restore access​

  1. Contact your account manager at PropPilot. They handle billing manually for your workspace and can register the new period as soon as the payment is confirmed.
  2. Provide the invoice reference for your renewal payment if you have one. This helps speed up the registration.
  3. Wait for confirmation. Once your account manager registers the new period, access is restored immediately the next time you sign in. No further action is required on your side.

How long does it take?​

Renewal is handled by your account manager as a manual step, so the timing depends on the agreement with your account team. In most cases:

  • If you paid before expiry: access is usually restored within one business day after the payment is confirmed.
  • If you paid after expiry: access is restored as soon as your account manager registers the new period.

Why does this happen?​

PropPilot keeps your access aligned with the period you've paid for. When the period ends and a new one hasn't been registered yet, the system automatically blocks access overnight to keep usage consistent with what's been agreed.

This only affects workspaces that are billed manually by PropPilot. If your workspace is on a self-service plan (managed from the in-app Billing page), see Managing Billing instead.